We offer a 30 day, no questions asked, return window on all our products. Buyer must contact us within 30 days of receipt for return instructions at customerservice@chessvilla.com.
Yes, we make customized chess sets and boards for our customers. Contact us with your idea and some photographs/ sketches and we will get back to you.After the return is approved, buyer must send the item back to our warehouse.
No additional charges like customs, sales tax, VAT or GST is payable by the buyer. (Buyers in Europe & Canada may be subject to customs/ VAT as per assessment by their Customs Authorities.)
In case of buyer initiated cancellations or refunds for Remote Area Orders, Buyers will be refunded with the Total Amount Paid less Paypal Fees for Issuing Refunds. (Approximately 3-4%).