For new international partners, we typically require full upfront payment to initiate production or dispatch. As we establish a long-term relationship with consistent order volume or frequency, we’re open to offering more flexible payment terms, including credit arrangements.

Yes, absolutely. We offer samples so you can evaluate our quality and craftsmanship firsthand. Samples are chargeable initially, but the cost will be credited toward your first wholesale order.

We offer a hassle-free return policy within 30 days from the date of delivery. If you are unsatisfied with your purchase, you can initiate a return or exchange following the guidelines outlined on our Returns page.

Yes, we provide dedicated dropshipping solutions for approved retail partners. We manage inventory and handle direct, trackable worldwide shipping to your customers—so you can scale your business without holding stock.

Yes, we issue commercial invoices for all international wholesale orders. We also assist with the necessary documentation to ensure smooth and compliant customs clearance.

We maintain strict quality control to ensure defect-free shipments. In the rare case of transit damage or a manufacturing defect, we will arrange prompt replacements. Please report any issues within 10 days of delivery. Due to the customized and high-volume nature of B2B orders, general returns or exchanges for buyer’s remorse are not accepted.

Customs duties and import taxes are not applicable when you choose our DDP (Delivered Duty Paid) shipping option. Under this arrangement, we manage the entire fulfillment process—from our workshop to your doorstep—and your quote includes the final landed cost, covering all applicable duties, taxes, and customs clearance.